Talk Back - Apartment Reputation Management
Talk Back is our reputation management program where we engage in the dialogue happening online about your brand. Your current listings will be claimed and enhanced, new reviews will be presented to you and responded to and you’ll rest easy knowing someone is out there involved in the online chatter. When future residents search for your community, we’ll be there.
This product includes an account with our online Reputation Management Dashboard and all of the in-depth analytics we offer. Through this dashboard, we will communicate directly with Property Managers for each specific review. Clients are notified when a new review is published, the GTMA team will solicit notes and then compose responses for approval by management. Once approved, we post and circle back with reviewers once an issue has been resolved in order to request an updated review from the reviewer in hopes of an increased star rating. [reputation.gotomyapartment.com]
Another great aspect of our Reputation Management Dashboard is our ability to solicit reviews via email. We have a powerful email platform that allows us to design and execute unique email campaigns with happy residents requesting “feedback.” This tool has proven to increase average star ratings by up to one star.
Our Dashboard is also available without the GTMA team managing your online reviews for a small monthly fee per address. Request your demo today!
Sites monitored by the GTMA Reputation Management Dashboard:
Yelp had a monthly average of 78 million unique visitors in Q2 2013. Your community may already be on Yelp with negative reviews and future renters are reading those reviews effecting their buying decisions.
With an estimated 110.7 million international visitors per month and US traffic of 27.7 million visitors over the same period, Google+ can’t be ignored and must be a part of your Reputation Management strategy for your multifamily community.
An estimated 40 million businesses now have a Facebook page and as of the fourth quarter of 2015, Facebook had 1.59 billion monthly active users. Let's state the obvious, you need to manage your Facebook reputation. According to Facebook, star ratings encourage more people to rate a business, making it eligible to appear in the news feed. This helps readers discover new businesses, while businesses create greater brand awareness.
With 2.4 million unique site visitors and 16+ million page views each month, Apartment Ratings has become a force in the world of online reviews for apartments. Our team of reputation management specialists is well versed in how to combat the negativity so often found on this platform.